Hot Water Systems

Don’t let your competition take your customers through government incentives. Save your customers money with one of the best types of renewable energy.

What we'll be covering

Unlocking rebates can increase sales, improve ROI and have a significant effect on your bottom line. Offer your customers better value with faster paybacks and by choosing a quality partner.

At Northmore Gordon, we understand every step and how to get there. Don’t leave money on the table, talk to us about your project(s) today.

Hot water system attached to concrete wall - Northmore Gordon

“Take free heat from the air and claim state and federal incentives. Hot water uses up to 30% of the household energy usable. A heatpump is a fantastic way to drastically reduce your usage from heating the hot water.”

Why choose Northmore Gordon as your partner?

  • Northmore Gordon’s app provides streamlined data collection in the field
    Simplest evidence collection
  • Fast payback options
  • Lock-in prices
  • A single, dedicated compliance officer
  • Industry-leading expertise
  • Personal assistance to minimise paperwork

Are you an Installer or contractor? Talk to us today about how you can further reduce your payback with the latest tax cuts.

Why upgrade?

  • Replace an aging system
  • Take advantage of incentives before your system needs replacing
  • Save on energy costs

Water heating is the second largest segment of household energy use, ranging from 15% to 27%, depending on location. It is the largest source (up to 25%) of greenhouse gas emissions from the average Australian household. When renewable energy is used these emissions are reduced or eliminated. One of the best ways to reduce your energy bills is to install a solar hot water system or a heat pump.

Eligible Upgrades

If you have a Hot Water System or are thinking about installing one you may be eligible for an upgrade.

  • Install an approved heat pump
  • Install a solar water heater

If you have one of the indicated old hot water systems below, you’ll be eligible for the certificates based on the table:

STC (Australia Wide)VEEC + STC (Victoria)
New Building (no existing hot water system)Electric resistance water heater
Solar water heater 
Electric resistance water heater 
Gas/LPG water heater 

Victoria is a particularly great state to upgrade right now; as you have the ability to upgrade your hot water system with a heat pump or solar water heater and take advantage of three different incentive programs:

  • The Federal Renewable Energy Target (STCs ~$1,200)
  • The Victorian Energy Upgrade Program (VEECs ~$1,600)
  • The Victorian Solar Homes Program (Rebate $1,000)

What are the rebates worth?

Here are examples of hot water paybacks – Call to us today to get a more detailed understanding of payback and the programs you are eligible for.

Hot Water Unit Replacement:

  Electric Resistance HW Heatpump HW in VIC
Hot Water Unit Costs (approx.) $2,800 $3,800 minus rebates
VEEC ~ $1,600 + STC ~ $1,200
Annual Running Costs (approx.)  $2,300 $520 (Saving $1,780 PA)
Annual Energy Consumption 5,110 kWh 1,160 kWh
Payback for Heat Pump  N/A $1,000 / $1,780
less than 7 months

Examples of how much you could get back

Example UpgradesState + Method$Value **
Energy Certificate RebateVIC DeemedVEEC ~ $1,600
Energy Certificate RebateAll StatesSTC ~ $1,200

** Based on wholesale market certificate prices can vary substantially

Talk to us about how you can further reduce your payback with the latest Tax Cuts.

Applicable Building / Sites
  • Residential Buildings
  • Small to Medium Businesses
Applicable States
Key Person
General Manager

Patrick Blain

General Manager

Patrick holds a Bachelors of Science and Bachelors of Engineering in Mechanical & Manufacturing from the University of Melbourne.

Contact Patrick
Related Links

Frequently Asked Questions

What is a Solar Hot Water System?

Solar hot water systems are made up of flat solar collectors or evacuated tubes and a storage tank which may be installed on the roof or at ground level. As the collectors heat up with the sun’s rays, water is heated by circulating from the tank through the collector.

How much is the Victorian Solar rebate?

For solar and heat pump water heaters, you may be eligible for a $1,000 rebate from the Victorian Solar Homes program, for more details and to find out if you are eligible, visit

What is the most efficient Hot Water System?

Like many things in life, this depends on our situation. Do you have mains gas connection? Do you have excess solar generation from panels on your roof? Where is the system located at your house? For electric hot water systems, the most efficient option is a heat pump water heater, these can have Coefficient of Performance (COP) of up to 4, meaning that for each unit of electricity you can utilise 4 units of heat for your water. If coupled with excess solar generation during the day this is high-efficiency option. Solar hot water systems have very low operating costs and if you live in a suitable climate. If you are considering a gas system, a condensing system is more efficient, talk to your plumber if an instantaneous or storage system is best for your needs. Also, consider if the system is the right size for your needs, insulate your hot water pipes, and placing your hot water systems as close as possible to where the hot water will be used.

What is a Heat Pump Hot Water System?

Heat Pump Water Heaters are very energy efficient and use much less energy than a conventional electric system, some models can use only 1/4 the energy to heat the same amount of water. They use a refrigeration cycle to extract heat from the air to heat the water, like your fridge operating in reverse. Your fridge “pumps” heat out of the fridge to the room to keep your food cold, a heat pump water heater “pumps” heat from the environment into the water to heat it up. As it is moving heat from one place to another, rather than turning electricity into heat, it can use much less energy.

How do I claim the solar hot water rebate?

If you are a plumber, contact Northmore Gordon for how to get started claiming STCs and VEECs for your next hot water system installation. If you are a resident, ask your plumber if they can claim the rebates on your behalf during the installation.